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A template for establishing an internal service level agreement (SLA)
A template for an internal system operations manual
A template for planning for recovering an information system from a disaster scenario, including who to contact, steps to follow, etc...
A template for tracking the changes to a project
A template for documenting the details of a project change
A template for documenting project deliverables and acceptance criteria
A template for documenting project requirements
A template for recording and reporting on project risks
A template for recording project stakeholders
A worksheet for estimating the change impact of a technology-enabled project
A simple template for planning a systems implementation project
A template for an implementation report, documenting the implementation of an information system
A template for establishing a service level agreement (SLA) with an outsourced support provider
Policy
The guide to the GNWT information communications technology (ICT) capital funding process for the year 2016-17